RocketPhone | Frequently Asked Questions

FAQ

Customers Frequently Ask

Does RocketPhone offer a lifetime deal?

Unfortunately we cannot offer a lifetime deal because many of the costs associated with voice communication and telephony are outside our control. For everything within our control we are committed to bringing our customers industry leading value.

Are inbound calls included?

Yes, unlimited inbound calls are included on all plans

What happens to my account if I stop using RocketPhone?

Your account will remain active throughout the duration of your contact, no matter how much you use the platform.

Do I have to pay for additional numbers?

Every user has a phone number included included in their licence. Every account also receives one additional number which can be used as a company number. If you require additional numbers, you can request this in your settings area. UK phone numbers start at £1.00 per month.

What happens to my account if I stop using RocketPhone?

Your account will remain active throughout the duration of your contact, no matter how much you use the platform.

What happens if we exceed the fair usage policy?

All licences are subject to fair usage limits. If this limit is exceeded in any given month, call minutes over the limit will be charged with an additional per minute fee. Full details are available in our Acceptable Use Policy.

Can I upgrade in the middle of a billing period?

Yes. You can upgrade your plan or add more users in the middle of a billing period. Your next bill will be adjusted pro rata to factor in these changes.

Can I remove a user from my team mid billing period?

Yes you can. However, you will still be charged the full remaining fee for that user. Subsequent billing periods will be adjusted to factor in this change.

Can I call international numbers?

Yes you can, however international calls will be charged at a higher rate and the difference added to your bill. Please contact us for a full breakdown of international calling fees.

What happens if I cancel my subscription before the end of the month?

You can cancel your subscription at any time, but if you cancel your subscription before the end of the next billing period, you will still be charged in full for the remaining time. Your account will remain live until this point.

How many manual bookmarks I can make on a call?

There is no limit on the number of bookmarks you can make on any of our plans.

What is premium rate calling?

All licences include calls to all UK 01, 02, 03, 0800 and most 07 numbers. However international calls and some calls to and from premium numbers will be charged at a higher rate and the difference added to your bill. Please contact for a full breakdown of premium and international calling fees.

Do I need a physical address to get an international number?

For most countries, the answer is no, however there are some exceptions. Read about them here.

Frequently Asked Questions

FAQ

Customers Frequently Ask

Does RocketPhone offer a lifetime deal?

Are inbound calls included?

What happens to my account if I stop using RocketPhone?

Do I have to pay for additional numbers?

What happens to my account if I stop using RocketPhone?

What happens if we exceed the fair usage policy?

Can I upgrade in the middle of a billing period?

Can I remove a user from my team mid billing period?

Can I call international numbers?

What happens if I cancel my subscription before the end of the month?

How many manual bookmarks I can make on a call?

What is premium rate calling?

Do I need a physical address to get an international number?

Still have a questions?Contact us!

Still have a questions?
Contact us!