Last Updated: Jan 18 2023
This policy applies to the use of all information collected and used by RocketPhone Limited (“Company”).
RocketPhone Limited is a company registered in the United KingdomWhat is personal information?
“Personal Information” means any information relating to an identified or identifiable natural person where an identifiable natural person is one who can be identified directly or indirectly, in particular by reference to an identifier such as name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.Your consent
RocketPhone is in the business of providing cloud telephony solutions and associated services. RocketPhone collects information (including Personal Information) under the direction of its customers about their business activities, employees, contractors, affiliates, and applicants (“Customer Data”). RocketPhone has no direct relationship with the individuals whose personal data it processes and stores for RocketPhone customers and RocketPhone will process, store and retain Customer Data as per our agreement with our applicable customer (including transferring the Customer Data to the applicable customer). Therefore, if you are an employee/contractor/applicant of one of our customers, and would no longer like to be involved with one of our customers that use our solutions or otherwise have issues related to your data that is included in Customer Data (such as to correct, amend, or delete such data), please contact the customer that you interact with directly. For the purposes of global privacy laws, RocketPhone acts as a processor which accesses and processes Customer Data on behalf of its customers, who are the controller/owner of such data.
CookiesA cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only Personal Information a cookie can contain is information you supply yourself.Transfer of personal informationWe may transfer your Personal Information within RocketPhone’s Group or to third parties acting on our behalf for the purposes of processing or storage.
We may transfer Personal Information to companies that help us provide our services. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our customers. Where your business purpose requires the transfer of information about you between countries outside the EEA which may not provide the same level of data protection, you consent to your information being transferred to such countries.Some of the information you may enter on our website may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.Data securityThe security of your Personal Information is important to us. We have invested and deployed a wide variety of technology and security features to ensure the privacy of customer information on our network. In addition, we have implemented strict operations guidelines to ensure customer privacy is safeguarded at every level of our organization. We will continue to revise policies and implement additional security features as new technologies becomes available.
We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and when we store and process it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security and do not take responsibility for any third-party actions when we have endeavoured to follow generally accepted standards. In addition, we do not take responsibility for your systems, the Internet itself or any third-party networks or services used to transmit data which we use to process and store your personal data.We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.Data storage
We will retain your Personal Information for as long as your account is active or as needed to provide you services and for archival and marketing purposes. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.Your ability to review and delete your informationYou have the right to apply for a copy of the Personal Information we hold about you, and to request to have any inaccurate Personal Information about you corrected. You also have the right to ask us not to process your personal data for marketing purposes. Where we intend to use your data for such purposes or intend to disclose your information to any third party for such purposes, we will inform you before collecting your data.
You may request deletion of your RocketPhone account or any of your Personal Information held by us by sending an email to firstname.lastname@example.org.Marketing choices
You may choose to stop receiving our marketing telephone calls and emails by following the unsubscribe instructions included in these calls or emails or by emailing email@example.com. If you purchase a service, you can still opt out of marketing related emails however you cannot opt out of service-related announcements.
If your Personal Information changes, you may correct, update, amend, delete/remove or deactivate it by contacting us at firstname.lastname@example.org
RocketPhone posts a list of Customers and testimonials on the Company’s website that contains information such as Customer names and titles. RocketPhone obtains the consent of each Customer prior to posting any information on such a list or posting testimonials. If you wish to update or delete your testimonial, please email email@example.com.Blogs
We may provide bulletin boards, blogs, or chat rooms on our websites. Any Personal Information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. RocketPhone is not responsible for the Personal Information you choose to submit in these forums.
Social media features
Websites linked to our website
We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein.Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Although we choose business partners carefully, RocketPhone is not responsible for the privacy practices of websites operated by third parties that are linked to this site. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.
Currently RocketPhone has elected not to certify under the EU-US Privacy Shield. RocketPhone has instead adopted a mechanism which incorporates the use of the standard contractual clauses together with the execution across the Group of an Intra Group Data Privacy Transfer Agreement as our mechanism for transferring personal data within the Group.
Children and privacy
This website does not target and is not intended to attract children under the age of 13. RocketPhone does not knowingly solicit Personal Information from children under the age of 13 or send them requests for Personal Information
We encourage you to periodically review this page for the latest information.
For any queries in relation to this Policy, please contact firstname.lastname@example.org