Softphone, Dialpad dialler, Personal Phone Number, Call Forwarding, Conference Calling, Call Holding
Create calling campaigns in RocketPhone or push from your CRM
Connect RocketPhone to your lead forms to call hot leads right away
RocketPhone's Predictive Scheduler can learn when your contacts are most likely to have time to talk and schedule calls for you.
Call Queue, Auto-Attendant, Waiting Messages, Voicemail
Set business hours to divert calls appropriately
Set an announcement to be played to callers when out of business hours
A number per team addition to personal numbers
AA is a call routing menu, e.g. "press 1 to get to customer support"
Play music to your callers on hold
Inbound callers wait in a queue until they are allocated to an available agent
Announcements played to your callers whilst they wait
Read a transcript of that call recording instead of downloading it and listening back
Smart transfer unifies the call record and transfers call data across to the new agent. No more unnecessary security checksor asking the same questions over and over again. Designed for shorter, less stressful complex call journies.
Multiple teams, working together in one system
See what's happening and celebrate your Team's victories and achievements
Define custom roles for your users
Create custom status options for your teams and users
Set individual and team targets so your team can celebrate each other's achievements while striving to be #1.
See all your team and arrange group calls
Capture moments of interest on a call. RocketPhone will transcribe them for you
Automatically detect GDPR related requests from your customers
Have RocketPhone constantly monitoring your calls, capturing moments of interest and automating workflows to dramatically increase productivity
Create new AI Bookmarks best suited for your business
AI Bookmarks specific to each team
Subscribe to the bookmarks most important to you to get notified in real-time
Have call prompts and helpful information automatically appear for your team whenever tricky topics are detected
Create custom workflow automations when specific bookmarks are created
All of your calls fully transcribed
Sync contacts, lists and calls. Create and update Salesforce records and objects
Create and update tickets within RocketPhone during the call
Send call recordings to your cloud storage
Send SMS straight from RocketPhone. Build Templates that can be reused.
Build Templates that can be reused.
Send Emails straight from RocketPhone. Build Templates that can be reused.
Build Templates that can be reused.
View all your call data, see topic trends and review team performance
View your organisation as a whole, benchmark teams, view Voice Data across the entire organisation
Create a custom wallboard to track KPIs and view call queue data for your team
Build your own monthly reports that can be sent or downloaded as PDFs
Track unique events based on what happened, what is said or how it is said
Create Custom Dispositions and Automate actions on the back of them
Send an ocean of Voice Intelligence data to Tableau, Domo, Google Data Studio and more
Use your existing number with RocketPhone
Schedule Calls within RocketPhone so you never fail to follow up
Personal voicemails are available on all packages
Organisational voicemails are available on all packages
Voicemail for your teams
All calls made through RocketPhone are recorded and safely stored for you
Share Call Recordings via a shareable link
A simple dialpad anyone can use without training
Digital Solutions & Technology Director at Bruntwood
COO of SwitchMyBusiness