During conversation, the majority of meaning is conveyed through how things are said. We use proprietary waveform analysis combined with natural language processing to obtain a true understanding of voice, detecting the subtlest indicators of vulnerability.
With the breadth of definitions for vulnerability, we deploy a multi-model approach to vulnerability detection. This includes models for non-native language speaker, dementia, aphasia, right-hemisphere damage, age, mental health, emotion, sentiment and gender.
Experience 100% vulnerability monitoring across all calls made through your voice channels including, deskphones, softphones, Microsoft Teams, Zoom, cellular calls and more.
Configure RocketPhone.ai to alert senior team members and compliance teams in real-time whenever suspected vulnerability is detected.
Treat every vulnerable and potentially vulnerable customer in accordance with FCA regulation by detecting vulnerability and taking appropriate action before selling commences.
Configure guide agents through desired next steps once potential vulnerability is detected. Embed vulnerability surveys, manager alerts, call barging and much more.