Digital Solutions & Technology Director at Bruntwood
Customer Service Managers
Increase Customer Satisfaction
Service more customers, quicker with higher satisfaction
Manage a team of high performers under one secure platform
Lead with total control and visibility
Increase handling capacity
Diagnose and assign cases quicker with real-time call assist
Seamless hot transfers resolve customer issues more quickly and efficiently.
Be prepared on every call with dynamic screen pops
Customer Service Reps
Automatically capture up-sell opportunities and product suggestions
Double your successful case resolutions with call assist and knowledge base integration
Crush your targets every month
Today, people love speedy yet accurate solutions.With real-time AI recommended actions and knowledge base integration, RocketPhone empowers reps to service more customers in just one call.
Manually logging calls, writing up call notes and actioning next steps is a very time consuming process. In fact, less than 30% of an agents day is spent actually selling! RocketPhone’s real-time AI automation and call assistance removes all CRM admin.
RocketPhone is the only Salesforce integrated phone system for Experience Cloud. Give your customers more choice and connect them to agents best placed to service their immediate needs. Enjoy a truly connected telephony platform across your whole landscape
Track customer satisfaction metrics, such as average call handle time, first call resolution rate, and customer satisfaction scores. Combine this with call data to identify areas for improvement and make better decisions about how to allocate resources.
Teams of all sizes achieve 10x more with RocketPhone