Which countries require proof of address to use a local number?

If you have a global customer base or are looking to move into new territories, one of the first things you may wish to consider is your ability to make and or receive phone calls. The modernisation of telephony, thanks to companies like RocketPhone, has made this process incredibly easy. 

When calling internationally, it makes sense to acquire local numbers as this can help improve connection rates. For most countries acquiring a virtual phone number is straightforward and can be achieved in minutes. However, in some countries, local regulations dictate that local and/or national numbers be affiliated with an address associated within that locality. In other words, you are required to submit proof of address that your business has a physical presence. This goes back to the early days of telephony, when phone numbers were assigned specifically to an individual’s home or business. While this is not the way that phone numbers typically work these days, telephony providers must comply with these regulations.

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In some countries, local regulations dictate that local and/or national numbers be affiliated with an address associated within that locality

List of countries that require proof of address to purchase a local or national phone number

Country City Documents required Documents needed for
Austria National (setup connection duration: up to 5 days) Proof of address in the same city as virtual number Local
Bahrain Toll Free Passport/ID, address, the proof of address (utility bill etc.) Local
Croatia Dubrovnik Passport/ID, address, contact phone number, proof of address in the same city Local
Croatia Istria County Passport/ID, address, contact phone number, proof of address in the same city Local
Croatia Osijek Passport/ID, address, contact phone number,proof of address in the same city Local
Croatia Rijeka Passport/ID, address, contact phone number, proof of address in the same city Local
Croatia Split Passport/ID, address, contact phone number, proof of address in the same city Local
Croatia Zadar Passport/ID, address, contact phone number, proof of address in the same city Local
Croatia Zagreb Passport/ID, address, contact phone number, proof of address in the same city Local
France Paris (region) Proof of local address can be required Local
France Northwest France Proof of local address can be required Local
France Northeast France Proof of local address can be required Local
France Southeast France (incl. Corsica) Proof of local address can be required Local
France Southwest France Proof of local address can be required Local
Italy All Cities Proof of address in the same city as virtual number Local
Kuwait National (setup connection duration: up to 5 Days) Passport/ID, address, the proof of address (utility bill etc.) Any
Serbia Belgrade (setup connection duration: up to 5 days) Proof of address in Belgrade Local
Singapore National (setup connection duration: up to 10 Days) Passport/ID, address, proof of address Any
Spain All Cities Proof of address in the same city as virtual number Local
Switzerland Geneva Proof of address in the same city as virtual number Local
Switzerland Basel Proof of address in the same city as virtual number Local
Switzerland Bellizona Proof of address in the same city as virtual number Local
Switzerland Bern Proof of address in the same city as virtual number Local
Switzerland Lausanne Proof of address in the same city as virtual number Local
Switzerland Lucerne Proof of address in the same city as virtual number Local
Switzerland Zurich Proof of address in the same city as virtual number Local

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