December 9, 2022
Salesforce CTI (Computer Telephony Integration) is a set of tools and features that enable integration between a customer relationship management (CRM) platform and a telephone system like RocketPhone. Salesforce CTI allows users to access and manage telephone calls directly from within the Salesforce platform, providing a seamless experience for customer service and sales teams.
Some of the key features and benefits of Salesforce CTI include:
Some phone system integrations provide more advanced features such as:
Book a demo of RocketPhone to see how our Salesforce CTI integration works.
Overall, Salesforce CTI provides a range of tools and features that can improve the efficiency and effectiveness of sales and customer service teams by integrating telephone systems with the Salesforce CRM platform.
We set out to build the best phone system on the planet and ended up building the best in the universe 🚀