December 9, 2022
Salesforce CTI (Computer Telephony Integration) is a set of tools and features that enable integration between a customer relationship management (CRM) platform and a telephone system like RocketPhone. Salesforce CTI allows users to access and manage telephone calls directly from within the Salesforce platform, providing a seamless experience for customer service and sales teams.
Some of the key features and benefits of Salesforce CTI include:
Some phone system integrations provide more advanced features such as:
Overall, Salesforce CTI provides a range of tools and features that can improve the efficiency and effectiveness of sales and customer service teams by integrating telephone systems with the Salesforce CRM platform.